UK: On 23rd September 2025, members of the Tillicoultry RAAC Campaign Group once again challenged Clackmannanshire Council over unfair costs,
Justice at Last – Rogue Ilford Letting Agent Ordered to Pay £3,450 to Landlord. Report by Wilson Chowdhry
UK: After an exhausting battle for accountability and transparency, I am pleased to report a significant, though bittersweet, victory in my long-running dispute with Apex Dwellings Ltd. Following a protracted complaints process and an unsuccessful early resolution, the Property Redress Scheme (PRS) has issued a formal ruling in my favour — ordering the rogue agent to pay a total of £3,450.
This includes:
£1,650 in compensation
The £1,600 commission fee they had previously withheld
A requirement to provide receipts for both properties
Assistance in correcting the faulty AST for 57a Green Lane
Let me be absolutely clear: this case has revealed a disturbing level of malpractice and manipulation that no landlord should ever be subjected to. I initiated this complaint after enduring a sustained period of poor service, deception, and obfuscation from Apex Dwellings Ltd. Their conduct not only caused significant financial losses but prolonged mental distress, frustration, and complications in managing my own property.
Key Findings by the Property Redress Scheme
No terms of business or management contracts were ever shared with me, despite repeated requests.
No signed tenancy agreements, inventories, or vetting checks were initially provided.
The agent misrepresented council incentive schemes, possibly to unlawfully retain a £5,000 landlord incentive.
Referencing and ASTs were riddled with errors, creating legal barriers and impeding tenant eviction processes.
The agent falsely claimed non-responsibility for the tenants, yet clearly acted as the main liaison for tenant issues at both properties.
A 50% rent advance was taken from a tenant, creating further instability and confusion — all without my approval or knowledge.
In many ways, the PRS report vindicates everything I have been asserting for over a year. Despite submitting extensive evidence and patiently navigating the complaints system, I was met with apathy, deflection, and hostility from Apex Dwellings Ltd throughout the process.
Wilson Chowdhry Comments:
“This is a warning to all letting agents who think they can exploit landlords or tenants for personal gain. Apex Dwellings Ltd behaved disgracefully and failed at every level to uphold their legal and moral obligations. They lied, manipulated information, ignored complaints, and failed to disclose vital tenancy documentation — all while enriching themselves through opaque incentive schemes.”
“Let this case be a line in the sand. I will not allow rogue agents to abuse the trust of landlords or tenants, especially not under the guise of professionalism. I call upon Trading Standards and the relevant housing enforcement bodies to take a closer look at Apex Dwellings Ltd, because this level of misconduct demands more than just a financial slap on the wrist.”
“Justice may have been delayed, but it was not denied. I stood up for my rights and the rights of my tenants. I will continue to expose wrongdoing wherever it exists, especially when the most vulnerable are at risk of being exploited.”
What Happens Next?
While the PRS decision is binding if both parties accept it — and I will — I now await Apex Dwellings Ltd to fulfill their obligations within the stipulated timeframe. If they fail to do so, I will escalate the matter through enforcement channels, and I will not hesitate to go public again.
I am also seriously considering referring specific aspects of this case — particularly the misuse of landlord incentives and failure to maintain proper holding accounts — to Trading Standards and potentially law enforcement, as the PRS is not mandated to address criminal or fraudulent behaviour.
Justice Delayed, Not Yet Delivered
“This case has been a nightmare to navigate, and even now, I’m not sure full justice will be served—not for me or the four other landlords I believe were also misled,” said Wilson Chowdhry. “Redbridge Council staff were obstinately unhelpful from the outset, even when I presented them with clear evidence that Mr Baloch had acted in a rogue and deceptive manner. They simply didn’t want to get involved.”
He continued: “Trading Standards initially acknowledged that Mr Baloch was using a false address, but then refused to take any enforcement action. Now, nearly eight months later—after a painfully slow Property Redress Scheme process—I’m being advised to submit that matter back to Trading Standards. It’s a merry-go-round of buck-passing.”
To make matters worse, Mr Chowdhry says Mr Baloch is now ignoring communication from the PRS, raising further concerns.
“The PRS has ruled in my favour, but that’s only half the battle. I can’t even be sure Mr Baloch will pay the compensation. If he continues to ignore the PRS, I may have to escalate the matter to the courts. This could drag on for much longer yet—and that’s incredibly frustrating after all the stress, time and documentation I’ve had to provide.”
He concluded: “The system is not built to protect landlords from rogue agents. It feels like justice is reserved only for those with the stamina and resources to keep fighting. That’s wrong.”
Justice Denied for Many?
“What’s most disturbing is how many agencies have walked away from their responsibilities,” said Wilson Chowdhry. “At first, both the police and Action Fraud agreed to investigate the scam—but then they backed out, saying it was a matter for the Property Redress Scheme. That’s an outrageous dereliction of duty, especially when we’re talking about potential large-scale fraud affecting at least four other landlords. These landlords have lost thousands of pounds each and may now never get justice.”
Mr Chowdhry explained that evidence of misconduct went beyond poor service.
“I submitted a phone recording to Redbridge Council’s Fraud and Corruption Team that strongly suggested collusion and even possible fraud by staff and the letting agent,” he said. “It was compelling, yet I’ve been told I’ll never be informed of the outcome. How can the public have faith in these systems when serious allegations just vanish into a bureaucratic black hole?”
Despite Mr Chowdhry’s efforts to press for reform, Redbridge Council has refused to let him speak publicly on the issue.
“I’ve repeatedly asked to speak at a public council meeting to demand changes to the system that allowed this to happen—but I’m being blocked,” he explained. “The council is hiding behind a technicality, claiming it’s a personal grievance rather than a matter of public concern. That’s a bureaucratic cover-up. What could be more public than an unregulated agent exploiting a broken complaints system while the council and other bodies sit on their hands?”
He added: “We should be reforming the way landlords and tenants are protected from rogue agents. Instead, I’m being stonewalled. This is not just undemocratic—it’s disgraceful.”
Final Words
This is a victory not just for me, but for landlords across the UK who have been treated unfairly and left voiceless. Let this be an example of what can be achieved when you persist and challenge malpractice with resolve and clarity.
If you are a landlord or tenant facing similar issues, do not suffer in silence. There are mechanisms of redress, and people who will support you — including myself.
We must hold the property sector to higher standards — and I intend to be at the forefront of that fight.
Complaint Reference: PRSC115996
Agent: Apex Dwellings Ltd
Properties involved: 57a Green Lane & 71 Sunnyside Road, Ilford, Essex
Let me know if you'd like to read or share the full PRS report — I'm happy to provide it upon request.
You May Also Like
UK: Kerry Mackintosh, Fran, Wilson Chowdhry, and Fiona Crichton stand in solidarity outside Holyrood, awaiting the latest hearing on the UK RA
Vehari, Punjab: In a shocking and brutal incident, 32-year-old unmarried Christian man Asif Raza, who was engaged and preparing to get ma

On demand of our readers, I have decided to release E-Book version of "Trial of Pakistani Christian Nation" on website of PCP which can also be viewed on website of Pakistan Christian Congress www.pakistanchristiancongress.org . You can read chapter wise by clicking tab on left handside of PDF format of E-Book.